EMail SupportWindows Support / Mac Support Support-Hotline: +1 (702) 997-7672

(emergency support 24/7/365 | user help Mon - Fri 8AM - 6PM PST)

Archives

21
Apr

Payment Processor Support Contact

Here are some of the most commonly used payment processor contact information.   Note: Some of these processors may only have phone support available  TSYS Information Email: customersupport@tsys.com General Sales Phone: 888.845.9457 Support for PAX, TransIT Pass and ISV Software Phone: 855.882.0507   First Data  Merchant Support for Small Businesses Phone: 877.810.9315   Priority Support ...
15
Apr

Econduit Configuration

For usage in configuring Credit/Debit terminals through the Econduit payment Gateway service. Setting up Econduit Payment Terminals Start by navigating to Settings > POS Profile. From there scroll down until you see the + Add Device option. The device type is going to be Credit Terminal, and the device is going to be Econduit Credit Terminal. ...
10
Apr

Multiple Payment Type Tracking

You can track individual types of credit card types. This is helpful if you'd like to see all your card types in order to get a better sense of what your processing rates are for each.   Note: This is supported through Genius and Pax devices only. Genius Setup/Pax Setup First, you will need to ...
18
Sep

Manual Credit Card Payments on PAX

Taking Credit Card Payments on PAX Machine Manually There are a few key elements needed when manually taking payments on a PAX machine. The needed information is card number, expiration date, and CVV  or CSC (3digits on the back, although sometimes it is a 4 digit number on the front). The card number is mandatory. However, you may ...
6
Apr

Invoices

When taking and fulfilling customer orders, a method of invoicing is needed to collect payments. With the Korona invoicing package, users have the ability to generate invoices manually, as well as from offers, delivery notes, customer orders and rentals  The menu for your invoices can be accessed by navigating to Invoicing > Invoices. Once you are on that screen, any paid ...
12
Feb

Manually batching PAX S300

You may want to manually batch your PAX S300 for a variety of reasons. It only takes a few steps. Batching your S300 Access your PAX Device’s administration menu by pressing Func + 1 together. When prompted, enter the password provided to you. Next, tap the button labeled "Host Settings". You will be prompted for ...
1
Feb

Gift Card Setup

Gift cards are a great way to not only increase revenue through sales but to increase your customer base as well. Korona features it's own fully featured gift card system that is not only easy to set up but easy to use. This page will guide you through setting up the gift card system. This ...
18
Dec

Pre-Authorization and Post-Authorization

Various types of businesses might want to be able to run a credit card tab for your customers as well as accept tips after the check has been closed. This is especially true if you are running a bar or a restaurant. If you want your customers to be able to apply tips using their ...
5
Oct

PAX Communication Error

If the PAX has been working previously try performing the following steps before changing any settings: Retrieve Master Data/Restart the POS On screen 3 you should have 'Retrieve Master Data' and 'Restart POS' buttons. After you do both, cancel the first receipt. It's possible your PAX device changed IPs and this will enable the POS ...
4
Oct

Payment Methods

Payment methods are the various ways customers pay for their products or services. The common methods are cash, check, credit or debit cards. Creating Payment Method Korona allows you to set up multiple payment methods as needed. It also offers the ability to customize the payment methods to their business needs. To access your payment ...
Page 1 of 2