Various types of businesses might want to be able to run a credit card tab for your customers as well as accept tips after the check has been closed. This is especially true if you are running a bar or a restaurant. If you want your customers to be able to apply tips using their cards after the initial authorization you will need to configure post-authorization and if you want to allow your customers to open a tab on their credit card, pre-authorization will need to be set-up. This page will guide you through the process of configuring pre-auth and post-auth settings within Korona.
For detailed information on creating payment methods, please visit our Payment Methods manual page.
Not all processors and Credit Terminals support pre-auth and post-auth functions. The newer method is Tip adjustment. If you have questions about Tip Adjustments please refer to our Tip Adjust manual page.
To see which your processor would best support or recommend you can reach them, we may have contact information for them on our Processor Contact manual page.
Setting up Credit Pre-Auth & Post-Auth
Begin by going to the Payment Methods screen by navigating to Settings > Payment Methods. Next, click on the New button to open up the payment method creation screen. Give your payment method a name. In this case, we are using the name “Credit Pre-Auth” Select the payment service “Credit terminal” For the processing type, you will need to choose “Pre Auth / Post Auth” Set up your other options as desired. When done, click the Save at the top of the screen.
In order to be able to use this method of payment at the point of sale terminal, we will need to create a payment method button.
For detailed information on creating and assigning buttons to the point of sale, please visit our Create POS Buttons / Button Configuration manual page.
Creating the Pre-Auth / Post-Auth Button
Go to the Button Configurations screen by navigating to Settings > Button Configurations. Once at that screen, select the configuration that you wish to edit. Then, click Button Layouts to access the list of available button layouts.
Since you are adding a payment method, you need to find the payment layout. Locate the layout “Payments” and select it to open the layout editing screen. Click on an empty space and create your button. For this case, we are using the name “Credit Pre-Auth” and assigning to the payment method we have just created. When you are done, save your button by clicking Save at the top of the screen.
Remember to Retrieve Master Data, and Restart the POS Software after adding your button. This will ensure that your new payment method has been added to the terminal.
Creating the Re-Open Receipt and Show Open Pre-Authorizations Buttons
Now that we have set up the ability to run pre-authorized transactions at the point of sale terminal, we will need to be able to reopen these receipts in order to apply additional charges or tips. This section will cover the setup of two buttons necessary to do this on the terminal.
Creating the Reopen Receipt Button
The Re-Open Receipt button allows us to re-open a receipt that has been placed in the receipt archive. Using this button, we can re-open a receipt and add additional payments, change payment method, or apply tips if desired.
Begin by navigating to Settings > Button Configurations. Once there, select the Receipt archive tab. Select a layout from the drop-down menu and click on Edit. Select an empty space to create your new button. Click on Add function. Set the Type to Function and a new drop-down menu will appear. Select “Reopen Receipt” Click on the Add button and finally, click Save at the top of the screen.
Creating the Show Open-Preauthorizations Button
Now that we have the ability to re-open receipts, it is important that we also have the ability to show open-preauthorizations. This will greatly reduce the time it takes to search for open receipts.
If you have not done so, go to your Receipt Archive button layout. Select an empty space and use the boxes on the left to create your new button. In the functions box, click add function. In the box that appears, set the type to function, and a new drop-down will appear. Set the function drop-down to “Show Open Pre-Authorizations” Click on the add button and then click Save at the top of the screen.
Showing Only Open Pre-auth Receipts at the Terminal
Here we have an example of how we can filter out open pre-auth receipts at the terminal. We start with the receipt archive already open. A list of receipts is shown on the screen. We can either go through the list, or use our newly created button to filter out the receipts we don’t need. We select the “Show Open Pre-Authorizations” button. Notice how the list changes to display receipts that are awaiting a post-auth transaction. We can select that receipt and close it out.
*Note: Make sure you Retrieve Master Data on any terminal these changes apply to. If necessary, you might need to restart the POS Software to download all of your changes.
Taking Pre-Auth at the Terminal
Now that you have created the Pre Auth / Post Auth payment method, and added it to the terminal, you can use it to set up pre-charged transactions.
In this example, we have created a new receipt with some items on it. We proceed to the payment screen and select the Credit Pre-Auth button we created earlier. We add the amount we wish to charge and hit enter. The card is run through the credit card terminal. When the receipt prints, you will notice that along with the itemized receipt, two receipts will print. These tickets will allow the customer to provide a tip should they wish to do so.
We proceed to the payment screen and select the Credit Pre-Auth button we created earlier. We add the amount we wish to charge and hit enter. The card is run through the credit card terminal. When the receipt prints, you will notice that along with the itemized receipt, two receipts will print. These tickets will allow the customer to provide a tip should they wish to do so.
Pre-Auth receipts will not be closed until they are finalized at the terminal, even if the customer has not left a tip or additional payment. To finalize the receipt, you need to go into the receipt archive, reopen the receipt and add any additional payments. If the customer did not leave a tip, you still need to enter “0” to close out the receipt. If an open receipt is not closed when the End of Day runs, it will not be approved, nor will the card be charged for any payment. Make sure you close out all receipts before running your end of day function.
For information on Tipping, please continue reading to the next section.
If you are running a restaurant or bar, or any place that offers services, you will probably want to be able to take tips. KORONA.pos allows you to take tips and keep track of them so that your employees receive the right amount when it is time to pay them.
In the following section, we will go over how to set up and configure tipping in Korona.
Setting up tipping in Korona
Creating the Tipping Account
Begin by going to the accounts page by navigating Settings > Accounts. Once you are there, click on the New button at the top of the screen. This will take you to the Create Account screen. Give the account a name. In this example, we are naming it “Tipping”. Since we are taking in money for our servers/employees, set the account type to deposit. Set additional parameters as necessary. When done, click the save button at the top of the screen.
For additional information on creating accounts in KORONA, please visit our Accounts manual page.
Assigning the account to the Point of Sale
Now that we have created our tipping account, we need to assign it to a point of sale terminal. Go to the Point of Sale screen by navigating Sales > Points of Sale. Then, select the point of sale you wish to assign the account to. In the defaults box, locate the drop-down labeled TIP Account and choose the account you wish to use to take tips with. In this case, we are using our newly created “Tipping” account from above.
Once you are done, click the save button at the top of the screen.
*Note: You will need to repeat this process for any terminal that you wish to be able to take tips on.
Creating the Apply Payment Tip Button
Now that the tipping account has been created and assigned to a terminal, we need to give our cashiers the ability to apply tips at the terminal. To do this, we will need to create a button for applying tips. Begin by going to the Button Configurations screen by navigating Settings > Button Configurations. Once there, select the configuration you wish to edit and click on button layouts at the top of the screen.
Locate and open the Payment button layout. Select an empty space and create your button. For our example, we are naming it “Apply Payment Tip.” In the functions box, click on add function. In the popup box that appears, select the type “Function” and set the function to “Apply Payment Tip”. Once done, click on the save button at the top of the screen.
We are adding the “Apply Payment Tip” button to the payment layout screen. This because this is the payment button layout that will open when you go re-open the receipt to add your tip.
For detailed information on creating POS buttons and layouts, please visit our Create POS Buttons / Button Configuration manual page.
*Note: Make sure you Retrieve Master Data on any terminal this is applied to. If necessary, restart the software.
Use at the terminal
We have created our tipping account, assigned it to a terminal, and gave it a button. Now, let’s take a look at an example of how taking tips work with Korona.
Begin by adding items to the receipt. From there, hit the total button to be taken to the payment screen. Notice that the Apply Payment Tip button is available. However, selecting that button now will create a pop up asking for a payment method to be applied first. We will need to run a credit pre-auth to take our tips. Select Credit Pre-auth and run the transaction normally. The POS will have three receipts printed, one itemized receipt and two receipts with lines asking for customer tip and total amount to be charged.
In the example below, you will see the cashier re-opening an already existing receipt using the functions from above. The cashier will apply a $2.50 tip to the receipt. The tip will be added to the receipt and the total will now be adjusted. The card will be charged the final amount on the receipt and the transaction will be closed.
Go to the receipt archive to view the receipt. If you are having trouble finding the receipt, you may filter receipts by using the “Show Open Pre-Authorizations” button.
*Note: This button must be added to the terminal for use. For detailed information on creating POS buttons and layouts, please visit our Create POS Buttons / Button Configuration manual page.
*Note: The transaction will NOT be approved until a tip has been applied to the receipt. If no tip provided, then you will need to enter “0” when applying the tip.
Select the receipt and press “Re-Open Receipt” if this button is not on the terminal, you will need to add it. You will be taken back to the payment screen with the receipt loaded on the left. Enter the desired amount and press “Apply Payment Tip”. A new item will appear at the top of the item list. This shows the name of the tipping account you created earlier as well as the amount to be applied. Pressing the enter button will finalize the transaction.