Tipping can be setup two different ways depending on what is preferred. The first is by having a prompt on the credit card terminal asking if they would like to tip, and the second way is to have a set up in Korona with an account for your tips for dollar amount suggestions or percentages.
Prompting Tips On Credit Card Terminal
To get a prompt on your credit card terminal asking the customer’s if they would like to tip has to be activated on the credit card terminal itself. It can be enabled by your credit cards payment processor. If you need contact information for your processor, you can use this link to see if your processor’s contact information is listed.
Payment Processor Contact Info
Once tipping is enabled on the credit terminal, navigate to Settings > Payment Methods in your cloud account and select Credit. Under Service Parameter, enter ‘tips‘, and click ‘Save’ at the top.
Adding Tips In Korona
When applying a tip from a credit terminal, Korona must store that value in a Tip account. Login to your Korona cloud account, navigate to Settings > Accounts and create a deposit account named “Tips”.
Next, navigate to Sales > Points of Sale, select the appropriate POS and click ‘Edit’ at the top.
In the General section, find ‘TIP Account’. Select the new ‘Tips’ account, and click ‘Save’ at the top.
Once you have retrieved master data on the appropriate point of sale, each time a customer enters in a tip amount, it will be stored to this ‘Tips’ deposit account.
Here is an example of how receipts will print when a customer has left a tip.
Tip Adjustment In Korona
To set up this method of tipping in Korona you will need to login to your Korona cloud account and navigate to Settings > Accounts and create a deposit account named “Tips”. Then you will need to go to your button configurations and create a button and name it Tip Adjustment on the payment screen and add these functions in this order
- Account – Tips
- Payment method – Credit
- Function – Adjust Payment
When you add these functions to the button you must update your POS before you can use it. Then when your ready, you can ring up transactions on your POS, print out the receipt and when the customer returns the receipt with the tip amount you go into your receipt archive, reopen the receipt, hit total and enter in the tip amount into the keypad and press your tip adjustment button. This will send the adjusted amount to the credit card terminal and process that adjusted tip amount
Adding Gratuity to a Transaction
You can add a Gratuity Payment to a transaction by either using the existing Tips account or if you wanted to keep them separate you can create a new account called “Gratuity”. Navigate to Settings > Accounts and create a deposit account named “Gratuity”. Then you will need to go to your button configurations and create a button and name it
- Function – Set % of Receipt Total
- Account – Tips/Gratuity
- Function – Enter
This button would most commonly be located on the payment page. When using this type of button you would want to enter the percentage of Gratuity you’d like to add on and then press this button. That would then adjust the total owed to have the Gratuity included, and the Gratuity would be assigned to the relevant account on the Receipt.
