Michael Chalberg, Author at KORONA POS Support Manual

Payment Processor Support Contact

Here is contact information for some of the most commonly used payment processors. *Note: Some of these processors may only have phone support available Email: customersupport@tsys.com General SalesPhone: 888.845.9457 Support for PAX, TransIT Pass, and ISV SoftwarePhone: 855.882.0507 Merchant Support for Small BusinessesPhone: 877.810.9315 Merchant SupportPhone: 800.935.9561 24/7 Customer Support888.963.3600 Merchant SupportPhone: 888.249.3220 Activations Customer … Read More

Entry Report

The Entry Report can be used to view which types of tickets have been redeemed or activated. This is only available with the KORONA.Entry package. The data for this report is generated from products sold with attached Ticket Definitions and sold ticket products being validated at an entry gate. Setting up Entry Report Parameters The … Read More

Econduit Configuration

The Econduit Configuration is for configuring Credit/Debit terminals through the Econduit payment gateway service. Setting up Econduit Payment Terminals Start by navigating to Settings > POS Profile. From there, scroll down until you see the + Add Device option. The device type is Credit Terminal, and the device name is Econduit Credit Terminal. Here is a … Read More

Multiple Payment Type Tracking

You can track individual credit card types. This is helpful if you’d like to see all your card types to get a better sense of what your processing rates are for each. Note: This is supported through Genius and Pax devices only. Genius Setup/Pax Setup First, you will need to make sure your credit terminal … Read More

WooCommerce and Ticketing Integration Guide

***Please advise, this guide is intended for WooCommerce-based ticket sales only. If you are not using WooCommerce, but are using the KORONA.Events platform, please see this link.*** Linking AccountsNote: There are thousands of plugins for WooCommerce. KORONA POS cannot guarantee that our plugin works well with every plugin. You may have to test, configure, and … Read More

KORONA.pos Cloud Release Notes December 2019

“Cloud Update” “The update will be performed Mon, 12/16/2019 01:00 AM PDT“ While the cloud update is being performed the back office might not be accessible for up to 2 hours. This update will take place during the early morning hours after midnight Sunday on Monday. List Sorting Whatever sorting filter applied to an inventory … Read More

Why are my order recommendations not working?

Here are some things you should check if your order recommendations are not working. If you want more information on how to check these, please visit these helpful manual pages:

Enabling Signature Capture from Customer

Selecting this option and activating it for the point of sale requires the customer to enter a signature on the customer display before processing a transaction. E-Signatures or Digital Signatures To enable, navigate to Settings > POS Profiles. Under the field POS Settings there is a Capture Digital Signature option. Select the option and Save. *Note: … Read More

Digital Receipts

Selecting this option gives the customer the ability to receive a receipt via email. The customer simply scans a QR code and is redirected to enter their email. Digital Receipts Start by navigating to Settings > POS Profile. There is a field called Receipt with multiple options to choose from. Click Digital Receipt and save. *Note: … Read More

Why Are My PDF Labels Printing Blurry When Using Firefox?

Firefox has an issue that causes reduced resolution for PDF labels. A setting within Firefox can resolve this issue. Navigate to the print settings in Firefox, go to Image Quality and change it from 600dpi to HQ1200dpi. This will update the resolution and quality of your PDF label.

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