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Category FAQ

31
Aug

Why are my order recommendations not working?

Here are some things you should check if your order recommendations are not working. Is my assortment assigned to the Organizational Unit? Order recommendations only include assortments that are set as available for the warehouse. You can check this by going to Settings>Organizational Units. there is a field there called Assortments that you can edit or add. Is ...
2
Aug

Why Are My PDF Labels Printing Blurry When Using Firefox?

Firefox has an issue that causes reduced resolution for PDF labels. A setting within firefox can resolve this issue. Navigate to the print settings in firefox to Image Quality and change it from 600dpi to HQ1200dpi. This will update the resolution and quality of your PDF label.
16
Jul

Discounts or Promotions not working

Promotions Not Working One of the first places to look if your promotions are not triggering as expected is within your product setup. Navigate to Inventory>Products and check to make sure each product under the additional information box has Is Discountable checked and saved. If this box is not checked the product will not qualify ...
1
Jul

Deactivated Vs Delisted

The difference between Deactivated and Delist. A Deactivated product removes it from being sold or ordered. Whereas, a Delisted product will not recommend a reorder of the product but can still be ordered and sold. Example You may Deactivate a product that you no longer carried or wanted to sell in your store. You may Delist your ...
1
Jul

Finding Products Without Suppliers

To find products without suppliers you can create a store order under Inventory>Store Orders and click +New. Then, change the source from Product to Assortment and from there you can select general assortment which will add all the products to your store order. After you have clicked save then export to excel. the store order ...
26
Jun

Text disappearing after saving

If you attempt to save information within a text field (coupon text, receipt header, receipt footer, etc.) and it disappears afterwords please check your browser extensions. There is a known issue with the popular extension Grammarly. Please disable it for koronacloud.com.
31
Aug

Is my Genius Device Connected to the Network?

1) From the Genius splash screen, press the '0' key 3 times on the keypad. 2) Using the keypad, type the password, then press Enter (green button). Note* The default password is 9416557, if this is not correct please contact your provider. 3) Look for the "TEST" button on the device's screen and touch it. If it says "Passed" you are ...
30
Aug

Is my PAX S300 Connected to the Network?

Ping Test (testing network) 1) Press the Menu option (If this fails, hold the blue “FUNC” button and press the 1 key) on the PAX unit’s screen. (The Default Password is today’s date in MMDDYYYY format. If this is not the correct password ask your provider.) 2) Press the on-screen Down Arrow from the main menu to ...
17
Aug

Why is my Stock Order Missing After Using the Order Portal?

If you are using the order portal to create new stock orders and you do not see your newly created stock order on the list, this is due to an already open stock order for that same supplier. If there is an existing unbooked Stock Order, the system will simply update the open order rather then create a ...
15
Aug

How do I set my Inventory Count to Zero?

To set all inventory counts to zero create an annual inventory count by navigating to Inventory > inventories. To learn more about creating inventory please refer to our Inventory manual page. Once your inventory is created Select the Org units you wish to set Zero counts for and click on the Edit Inventory Count List, ...
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