Promotions Not Working
One of the first places to look if your promotions are not triggering as expected is within your product setup. Navigate to Inventory>Products and check to make sure each product under the additional information box has Is Discountable checked and saved. If this box is not checked the product will not qualify for any promotions.
This feature controls whether or not the product itself will qualify under any promotion or discount. This includes item discounts, receipt discounts, promotions, and price rules.
Note: The API call for “Modify Sale” will override deactivating the Is Discountable feature.
Still not working?
Review your promotion to make sure you’ve set up the correct tag, date and customer group. For help on setting up promotions, please visit our Promotions manual page.