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Category FAQ

30
Nov

Printing is deactivated but the POS still prints receipts.

The printer icon is gray, so printing is turned off but some receipts still print: Deactivating the printer from the POS is only for normal transactions. Reprints and voided transactions will print no matter what. When the receipt printing is disabled, automatic receipt printing will also occur in the following cases: Balance Reports End of ...
30
Nov

What does the green or yellow icon mean?

As you may have noticed, a small green icon next to the keyboard icon sometimes appears on the upper right margin, followed by a yellow round icon. Both symbols display the update process of the Korona POS software. That is, when you see the first green icon with the loading arrow, the POS has downloaded ...
30
Nov

Do internal orders affect the last purchase price?

No, internal orders do not affect the current and the last purchase price since these two values would be distorted by internal goods movements.
22
Sep

Is it possible to exclude products from price rules or promotions?

Price rules or promotions do not have an option to exclude certain products.  However, you have the following options to exclude certain items: Disable the product setting 'Is discountable'.  Please be aware that this option will not allow the item to be discounted and will exclude the item from all price rules. Set up a promotion ...
22
Sep

How long will my data be stored in the cloud?

Sales data for active accounts is stored for the past 10 years.  Inactive accounts can be accessed for up to 12 months after the account expired.
22
Sep

How does the profit get calculated?

The current profit margin for product prices is determined by the difference between the retail price and the last purchase price.  The last purchase price can be found in the edit product screen. It is automatically updated if you book a stock order or stock receipt. Profit margins are calculated using the actual sales price; which ...
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