Email SupportWindows Support / Mac Support Support-Hotline: +1 (702) 997-7672

(emergency support 24/7/365 | user help Mon - Fri 8AM - 6PM PST)

Creating a Ticket / Ticket Definition

16
Sep

Ticket definitions are what makes any ticket valid. With Korona, you have a wide variety of parameters you can pick and choose from.

Creating Ticket Definitions:

Ticket definitions are not tickets but rather they are conditions, rules, and logic created for the tickets to function and be valid within Korona. Go to the ticket definition screen by clicking on Ticketing > Ticket Definitions. You will see an overview of the current definitions you have set up.

Click on the +New button to be taken to the definition creation screen. Here you can provide a wide variety of parameters to your definition. You can choose when it is valid from and to based on calendar days, oryou can have the ticket’s validity expire after a certain amount of time has passed.

You can even determine how much time needs to go by after purchase before the ticket becomes valid. This is great if you wish for certain types of the ticket holder to have access to others. This can also be used if you would like for VIPs access before the general public.

You can also determine the maximum amount of admissions that the ticket type allows for. You can also set up those tickets to be active during certain times of the days.

For the Entry Signal you can use color names, hex color codes (starting with #), and rgb values (rgb(0,0,0)).

Finally, you can assign that ticket definition to an entry gate. If you have multiple entry gates created, you may assign the ticket definition to that as well.

Saving Ticket Definition:

Once you have created your ticket definition with the desired parameters, you will need to save it. Click on the Save button at the top of the screen to save the definition. The ticket definition is now ready to be applied to any ticket. Please see our Ticket Type manual page for additional information.

Example Ticket Definitions

Day Pass:

The day pass is one of the simplest ticket definitions that can be set up within Korona. In this example, you will see that we have named our ticket definition “Day Pass”. We have set a day for the ticket to be valid after in the Validity Begins box. Normally, you will have this set to one day before the day you have made that ticket. In the Validity Ends box, we have set the Validity Time after Purchase to one (1) day.

We also set the ticket to only let the ticket holder in only one time. Once it’s been checked in at the entry gate, it may not be used again. Also, notice how this ticket is set to only be valid at the entry gates. From this point forward. Anyone who purchases a day pass from the terminal will have one day to use their ticket before it expires 1 day from its purchase time.

*Note: To set up any pass you will need to navigate to Ticketing > Ticket Definitions and click on the +New button.

Season Pass:

Season passes are great when you want to allow guests in for the entire season.

Unlike the Day Pass, this is already running for the Summer Solstice to the Fall Equinox of the year 2021. The Validity began on the 21st of June, just after midnight. The validity of all these passes ends just before midnight on September 22 of this year. In both boxes, we have left the earliest validity after purchase boxes blank.

We have also left both validity time after entrance and purchase boxes empty. That is because we want the customer to be able to get in and out of our museum anytime during the seasons. The ticket is assigned to the main entry gate.

Instead of limiting the number of admissions for this ticket, we have limited the hours of access. Season Pass ticket holders will only be able to get into our museum between 9:00 AM and 5:00 PM in this example.

VIP Access Pass:

VIP Access passes are great for providing special perks to customers who pay more.

For this example, we have a 2-day pass, with a few extra perks The Validity Begins is set at the beginning of the week since it is a new definition. The ticket is also active the minute it is purchased.

We have the end of Validity set for two days after purchase. So the holder will have two days to use their ticket.

You will notice that the access pass is set to allow VIP at any time. The difference here is that the access time is set for 8:00 AM to 5:00 PM. This allows VIPs to enter the museum one hour early and check out any exhibits one hour before the museum opens to the general public.

This definition also has a separate entry gate assigned, the VIP Gate. This is for VIPs so they don’t have to wait as long in line to get into our museum.

Multiple Entry Pass:

Multiple Entry tickets are excellent for allowing people in more than once.

For this example, we have a one (1) week pass. The Validity Begins is set for the beginning of the week, since it is a new definition. The ticket is also active the minute it is purchased.

We have the end of Validity set for one (1) week after purchase. So the holder will have one (1) week to use their ticket.

However, we are only going to allow that person to use their ticket three (3) times. So, we set the maximum number of admissions field to three (3).

Multiple Entry Pass for Different Entry Gates:

Similar to the above situation, if you have multiple Entry Gates because you have more than one Event at your location, you can specify a Ticket for usage at Multiple Entry Gates.

In this Example, we have our whole area called the “Entire Center”, and within our Entire Center we have two Event Gates. One is called Main Gate, one is called Lake House. With this set up, our guest would be allowed (2) entries at Either Gate or they would be allowed (1) entry at each Gate.

Family Pass:

This particular ticket definition works well for families.

For this example, we have a one (1) day family pass. The Validity Begins is set for the beginning of the week, since it is a new definition. The ticket is also active the minute it is purchased.

We have the end of Validity set for one (1) day after purchase.

Since we are allowing a family into our museum we need to set the ticket up for multiple admissions. In this case, we have five (5) members of our family. So, we set the maximum number of admissions field to five (5), one use per family member.