EMail SupportWindows Support / Mac Support Support-Hotline: +1 (702) 997-7672

(emergency support 24/7/365 | user help Mon - Fri 8AM - 6PM PST)

Category General

28
Jun

Payment Methods – Limit to Tag

Payment methods can now be restricted for use on only products with a certain tag. This can be useful when trying to sell to a customer who is using EBT but may be trying to purchase restricted products. Limit to Tag Begin navigating to the payment methods menu by going to Settings > Payment Methods ...
26
Jun

Text disappearing after saving

If you attempt to save information within a text field (coupon text, receipt header, receipt footer, etc.) and it disappears afterwords please check your browser extensions. There is a known issue with the popular extension Grammarly. Please disable it for koronacloud.com.
5
Feb

Pack to Single Item Conversion at POS

Sometimes it's necessary to change an item type at POS where a product is sold as a pack and as an individual. Product Code Quantities (Same Barcodes) First, select the product you would like to sell different quantities for and click Edit. On the following screen scroll down and locate the product code tab. Select ...
23
Oct

Ordering and Receiving

This is a beginners step by step guide to creating and receiving orders (First Time Users). For a more detailed page, please visit our Stock Orders and stock Receipts manual page. Store orders If a product is being ordered frequently, creating a store order template will help facilitate the process. To create the store order ...
4
Oct

Customer Display (New Configuration)

Customer Display Setup has changed and it is now its own individual section under the Settings Tab. *Note: This section only aids in the customization, However, the customer display will still need to be configured under the POS profile section, to learn more please click here.  Customer Display has changed in the Korona back office. ...
25
Sep

Setting Up Commission

To setup employee commission there are a few steps to be taken. below is a step by step guide for commission setup and use at the POS. STEP 1 Create the Revenue allocation account To create a Revenue Allocation Account navigate to Settings > Revenue Allocation Accounts, and click on New. If you can not find it there, you will ...
25
Sep

Product Code Quantity

Setting up product code quantities using is very handy in situations where a product is sold as a pack and as an individual. Product Code Quantities (Different Barcodes) First, select the product you would like to sell different quantities for and click Edit. On the following screen scroll down and locate the product code tab. ...
18
Sep

Manual Credit Card Payments on PAX

Taking Credit Card Payments on PAX Machine Manually There are a few key elements needed when manually taking payments on a PAX machine. The needed information is card number, expiration date, and CVV  or CSC (3digits on the back, although sometimes it is a 4 digit number on the front). The card number is mandatory. However, you may ...
11
Sep

Central Balance (POS) functions

Allows for a POS Balance from the back office and is typically used when running a 24hr business with no allowed time for the POS to be turned off or in the event you want the cash counting to be done in a secure area. These statements may be found under Sales >Balance Statements. To ...
31
Aug

Is my Genius Device Connected to the Network?

1) From the Genius splash screen, press the '0' key 3 times on the keypad. 2) Using the keypad, type the password, then press Enter (green button). Note* The default password is 9416557, if this is not correct please contact your provider. 3) Look for the "TEST" button on the device's screen and touch it. If it says "Passed" you are ...
Page 3 of 11