“Korona.Events is an additional application that can be linked to your Korona.Cloud account and your Korona POS”
Creating Event Templates
Event templates are ideal for creating a series of possible event bookings. Say you have something that you want customers to be able to reserve time slots for and don’t want to overbook like a Lazy River at a water park. An event template is the ideal way to roll this out.
Time Pattern
The first thing to create would be a time pattern that dictates when the spots for the Lazy River can be reserved.
First navigate to Services>Time Patterns and then select ‘Create New’. Then give it a name, in this case we’re going to call it ‘Lazy River Times’ as we’re going to only use this for our Lazy River but keep in mind that time patterns can be used for multiple event templates so if you’re going to have the same availability on another event template you can reuse a time pattern.
Select a date and time for the event template to start as well as end. We’re going to run this event template for only one month. Alternatively you could stop it after a number of events by selecting ‘After’ and the number of times you want it to run.
Below that we will set the time it is available by Months, Day, and time. In our example it is available only in October and November, every day except Mondays, at the specified times. Because we want this to run every half hour until 4:30 pm but not at 4:30 pm we will have to add an additional rule. If we select ’16’ hour selection with the ’30’ minutes selection it will be available at 4:30 pm and we do not want that.
Services Tab
Events
An event is something that happens once at a specific time that customers can book and attend. They include prices, required resources, quotas, etc.
Event Series
Does not exist yet
Event Templates
Event templates can be used to create events. The only difference is they have no start and end time, but instead a duration which is used to define the end time once a start time is defined. You can create single events, multiple events, or assign a time patter to enable on-demand creation of events from the template.
Admissions
Admissions are tickets. They are configurable like an event but can only be limited by date/quota. They do not have any resources. The idea is to provide entry, and nothing else. If you are limiting your capacity in any way do not use this.
Time Patterns
This allows multiple rules to define potential start times for on-demand events.
Resources Tab
Resources can be assigned to events or event templates to keep from overbooking your area/staff.
Agents
Agents are individual or groups of employees. They have a role, and can have skills attached to that role. Here you see we have Donald that is an Employee that can Lead Tours of up to 100 people.
Roles
Skills
Functions that an agent or Space can have. Say you have a tour path, you would want to have the skill ‘Lead Tour’ assigned in the properties of the space you hold the tour.
Spaces
Spaces have a property(skill) and /or a feature along with function assigned to them with a changeable capacity.
Functions
Functions can have multiple events happen at the same time or be exclusive. If you have a tour group, the function would not be exclusive. If you were booking a haircut or movie, it would be exclusive.
Skills are qualities of people, features are qualities of areas.
Materials
A material is a physical resource such as an audio guide or paint brush set that can be required or booked for an event.
Functions
not defined
Properties
not defined
Settings Tab
Price Categories
Price categories provide a unified, human readable label to the product the customer is buying and can define whether the price is an individual or group price.
Tags
Freely definable tags are assigned to services. They currently differ from tags in Korona.Cloud but behave similarly in that you can categorize service to easily find them later.
Settings Tab
Price Categories
Price categories provide a unified, human readable label to the product the customer is buying and can define whether the price is an individual or group price.
Tags
Freely definable tags are assigned to services. They currently differ from tags in Korona.Cloud but behave similarly in that you can categorize service to easily find them later.
Back End Purchases
When customers call to reserve an Event Template or an Admission(most of the time this will be for groups), you can do this for them on the backend. Navigate to Sales>Orders and click ‘Create New’. You can then add whatever they want to purchase and if there is a time requirement you will be prompted to pick when. You will only see what is available for the amount of products you’ve selected. This could be blocked off by the event template being marked as exclusive and someone already booked it or there are not enough spaces left if a resource or capacity has been reached.
Payment Methods:
Invoice: Tickets are ACTIVATED AND VALID IMMEDIATELY regardless of payment.
Collective Invoice: same as above, combine multiple customers
Online Payby Link: Tickets are reserved but will not be activated until the payby link has been paid.
Onsite: They will have to pull up the order on site and have it paid there either through Agendas or Orders external system calls. DOES NOT SEARCH BY TICKET NUMBER so this is not recommended, only searches by order number and customer search is broken as of today 10-12-22 so this is strongly not recommended. Recommend using online payby link.
Upselling
Sometimes you want to encourage additional purchases with an Event someone is booking.
This is possible by tagging the product that you want to be upsold, and on the product it should be linked to put that same tag in ‘related products’ field.
Admin Tab
Account
Here we can set the information to displayed on invoices, our time zone, and billing information. You can also add your Terms and Conditions and Privacy Policy.
Shop
Here is where you can build out the webpage for your webshop. The Logo is located on the top left of the page. You can also upload your own custom fonts, CSS, and add custom Javascript for webtracking purposes. Under ‘Shop Pages’ you can choose which modules of .Events show and their text.
Merchandise
Shipping beta
Payment
Here is where you put in your Stripe Account information or your PayPal information.
Integrations
Here is where we connect our Korona.Cloud instance, Entry System integration, and bLoyal key.
Branding
Here is where we upload our ticket logo and fonts if you like.
Editing Availability
Sometimes even if an event isn’t booked, you may need to block off the ability for someone to book an event. You can edit the availability of Spaces and Agents by going to the specific Space or Agent, clicking the three dots on the top right, and clicking on the day you want to block off availability.
Refunding from .Event
To return money to the customer in the instance of a cancelled event, you will need to refund them through stripe. After you’ve refunded them through Stripe you can cancel the event on the .Event side. After the event is cancelled you can mark it as refunded under Invoices. The customer will receive an email from .Events that the order has been refunded.
- Find invoice, and click ‘view order’
- Cancel Order
- Mark as Refunded
