Handheld Ticketing Device

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Using the Handheld Ticketing Devices

  • Step 1) Power up the device.¬† The power button can be found at the top of the device. Once on, the KORONA POS app should appear on the bottom left corner of the screen. It should be the only application located on the device’s main screen.
  • Step 2) Click on the KORONA POS Logo to launch the app.
  • Step 3) Once the app launches, you may click on the yellow buttons on the side of the device to scan the ticket.

For manual entry of a ticket, click on the message box icon located at the top right-hand corner of the screen. An “Enter Ticket Number” dialog box will appear. Enter the number, and once done, click OK.

Checking Ticket Validity:

To check the validity of a ticket, click on the drop-down menu bars at the top left-hand corner of your screen.

If the ticket scanned is invalid, it will show a red error message, as shown in the photo. If the ticket is valid, the screen should turn green.

Scanning Multiple Tickets

To scan multiple tickets at once, you may select the Amount button and enter the desired quantity.

Note* The quantity entered will not reset automatically, meaning if you entered 6, after scanning, you must then readjust the quantity back to 1 before scanning the next customer’s ticket.

Device Access

All apps on this device are locked with a security code. The only applications you should have access to are the KORONA POS Application and the Team Viewer Host Application. If you try to select any other app, you will get an error notification: “Unfortunately, XXX Has Stopped.”

Within the KORONA POS apps, there are a few settings that are also password-locked. To change those settings, please get in touch with us. The phone number can be found at the top of this page.

Changing entry gates on the device will also require a password. Once in the settings, navigate to the Ticketing tab and select the Entrance you desire from the drop-down menu. After making the selection, do not forget to hit the check mark at the bottom of the screen. Otherwise, it will not save.

For more information about Entry Gates, you can refer to our page on Setting Up Entry Gates.