EMail SupportWindows Support / Mac Support Support-Hotline: +1 (702) 997-7672

(emergency support 24/7/365 | user help Mon - Fri 8AM - 6PM PST)

Item Returns

30
Nov

KORONA.pos offers multiple ways to handle returns depending on the situation.

  1. By pressing the Return Page button, and scanning or entering the receipt number
  2. Adding items to a new receipt and using the Return button

 

Note* If the customer does not have a receipt and/ or do not remember exactly what was ordered than the receipt archive button function can be used to search for the receipt. To learn more please visit our receipt archive manual page.

To set up POS buttons please visit our Create POS Buttons / Button Configuration manual page.
Edit the ‘Receipt Archive’ section, add a button, select type “function” and “Copy Receipt”. Additionally, edit the ‘Extras’ section, add a button, select type “function” and select the function “Return”.

With a Receipt

When a customer comes back with his receipt to return either all or only a part of it, a return can be initiated by pressing the Return Page button. First, enter the receipt number or scan the receipt number. The receipt can either be scanned to search for, or the number hand keyed. Once the receipt number is entered you will be brought to a screen that lists them items from that receipt.

Select the appropriate items and quantity of items that are going to be returned using the plus and minus keys within this page. Once the selection for return has been completed press Return of Goods, to continue the return.

If this is just a return, press the Total button to finish the refund. At the payment selection screen, select the payment type for which the refund will be processed and press enter.

If the transaction is an exchange, or the customer chooses to purchase more items, enter them in as you normally would and then press Total. On the payment screen, the POS will show the difference due, either in the form of a refund to the customer or payment due from the customer.

Without a receipt

Items can be returned without a receipt if your store policy allows. Simply enter the items you would like to return to the POS and press the Return button. The total owed will now show a negative number as this is the money due back to the customer. This also adds a signature line as well as a reason line. If you touch the return button by mistake you must cancel the entire receipt, because if you only cancel the items, the signature and reason lines will still appear on the receipt.