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Category General

5
Oct

PAX Communication Error

If the PAX has been working previously try performing the following steps before changing any settings: Retrieve Master Data/Restart the POS On screen 3 you should have 'Retrieve Master Data' and 'Restart POS' buttons. After you do both, cancel the first receipt. It's possible your PAX device changed IPs and this will enable the POS ...
4
Oct

Production Types “Print & Activate Tickets”

The Print & Activate Ticket production type is ideal for when you are selling your tickets to your customers. They can be printed and activated from the Point of Sale Terminal. Keep in mind, this has nothing with kitchen tickets. For that, you should use the production type "print" without the ticket activation. Creating and ...
4
Oct

Payment Methods

Payment methods are the various ways customers pay for their products or services. The common methods are cash, check, credit or debit cards. Creating Payment Method Korona allows you to set up multiple payment methods as needed. It also offers the ability to customize the payment methods for your business needs. To access your payment ...
16
Sep

Creating a Ticket / Ticket Definition

Ticket definitions are what makes any ticket valid. With Korona, you have a wide variety of parameters you can pick and choose from. Creating Ticket Definitions: Ticket definitions are not tickets but rather they are conditions, rules, and logic created for the tickets to function and be valid within Korona. Go to the ticket definition ...
23
Aug

Creating and Assigning Price Groups

Korona allows you to create and assign price groups. This is great for having separate prices for different customers as well as different stores. Creating Price Groups in the Back Office Go to the Price Groups screen by navigating to Sales > Price Groups. Once you are at this screen, click on the +New button ...
2
Aug

Creating Promotions

Creating Promotions in Korona Go to the promotions page by navigating to Promotions module on the left side, then select "Couponing Promotions". Here you can create new promotions or manage existing ones. To get started, click on +New. This screen allows you to create promotions based off of a wide variety of parameters. To create your ...
30
Nov

Dashboard Widgets show “Permission Denied”

Widget Permission  If you do not see the widgets on the front page of the cloud, the permissions are missing and you do not have the right to display organizational units. If you are allowed to change user roles, you can simply set the right permissions under Employees > User Roles > Edit Roles > Settings ...
30
Nov

Commodity Group and Hierarchical Report

The Commodity Group Report gives you an overview of which of your commodity groups are involved in your sales. Commodity Group Report This report may be found under the Evaluations tab, if you can not locate it there you may need to edit your menu entries. You may Filter this report by Organizational Unit and Date. ...
30
Nov

Why is the displayed discount is different than what was entered?

How is it that the discount shown on the receipt is different from the actual entered value? The deviation, which is usually no more than one to four cents, is that the discount on the individual items must be divided evenly. Here a small example: You have three items on the receipt and give a receipt ...
30
Nov

Item Returns

KORONA.pos offers multiple ways to handle returns depending on the situation. By pressing the Return Page button, and scanning or entering the receipt number Adding items to a new receipt and using the Return button   *Note: If the customer does not have a receipt and/or does not remember exactly what was ordered, then the receipt archive button ...
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